Returns & Exchanges

At MatchaJP, we take pride in the quality of our authentic Japanese tea; if you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund. Due to the perishable nature of food products, we cannot accept returns on opened matcha tins or whisks that have been used.

1

Initiate Your Request

Contact our support team at support@matchajp.com with your order number and photos of the items you wish to return.

2

Secure Packaging

Place the unopened matcha products in their original shipping box or a similar protective mailer to ensure they are not damaged during transit.

3

Ship the Item

Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned tea for intact seals, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing